Who uses an oil company they would recommend? Ours (ckSmith) dropped the ball recently, big time, and we have had no working furnace or heat for the past week now and looking to still have none for another week and a half at the earliest (and that earliest date is only if I pay additional OT fees of almost $700 in addition to the new furnace - absolutely not!) I was promised that they were dropping everything to get this done for us ( which apparently isn't true) because having no heat is an emergency. I have 3 children and its no secret that while the days have been tolerable the nights are in the 30's and cold. So unacceptable. Seeking another company to use that actually values their customers...