Borders Plumbing Service LLc

2 recommendations and reviews from 2 people

• WhoDoYou Review from February 06, 2017
  1 review

  Rob M. wrote: Needed the drain cleaned out and pipes roto-rooted. Shockingly, this company was recommended to us and could show up quickly, so we had them out. How did it go? Horribly. They showed up exactly as promised, and spent about an hour to: 1. Try unsuccessfully to get the camera any farther than 6 ft. (James said this) down the pipe. This was a $185 service. 2. Fail to find the drain clean out. So they arranged to come at 9am the next morning with jackhammer and begin installing a new one for at least $1000, but as much as $15,000 (James said this too). So we called another plumber who made 2 visits, found the clean out in 10 minutes and snaked our drain so I could watch 4 times. He also roto-rooted 3 times to make sure we were clear. While here, he also re-set the toilet Borders left loose and fixed a leaky shower. All for $350. Said we'd be good for at least 5 years. To add insult to injury, I had to text and remind Borders to email me the invoice, which they could also never seem to do. So they mailed one. I received it on Mon 1/31 after returning from a business trip. Since you can't pay online and I don't use checks, I planned to call when I had a chance. I was shocked to receive a text threatening a lien if I didn't pay on Tuesday! That I'm sure came from his "secretary" or girlfriend or whatever, who was less than polite during our one phone conversation, acting as though I'd purposely given her an incorrect email address. Turns out I didn't need to call because instead, now holed up with my whole family with the flu, James just showed up at my house demanding his $185! I told him what I thought, but got my credit card and paid him. 15 minutes later HE RANG MY DOORBELL AGAIN, having gotten my credit card number wrong. UNBELIEVABLE. I can't ever remember this type of brazen rudeness following such a display of incompetence (or failed money grab?). But he was polite. Gotta give him that. Of course, after I posted this review to their Facebook page (where they promptly deleted it), they accused me of using a stolen credit card! Even though James, while holding it in his hand, told me his "office" had simply missed a digit. Jeez, these folks are the absolute bottom of the barrel.

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• Referral from January 31, 2014
  

  Jennifer F. asked:

  Anyone know of a good plumber who takes Allstate insurance in or around Calera?

  

  Audra S. replied:

  we used Borders Plumbing 205 329-9602

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