Helen A.
wrote:
I Had to change appointments twice with this provider due to a crazy hectic schedule. The service had been paid for through groupon. Cassie beauty spot would not give another appointment due to cancellations, but suggested I contact groupon for a refund. Groupon advised me the merchant had refused me a refund, as she was losing business, though she gets to keep my money. These businesses sprout about providing superior customer service ....perhaps they don't quite understand exactly what that means. Helen Allsopp....beauty therapist/personal stylist/image consultant.