Hi all I'm looking for some IFA advice if possible.
I took a mortgage deal on through an IFA. At the outset, he outlined the terms of the deal which included a cash back to cover legals on completion. The cash back was not included as part of the completion statement with the solicitors. After completion I enquire regarding the cash back and when we would get it. He has come back to me and said he thinks he has made a mistake in advising us that there was a cash back and there actually wasn't. He's asked us to accept his apologies that there is no cash back.
Can anyone advise how we stand with persuing this to claim the cash back we were promised?
Thank you in advance