Melissa B.
wrote:
We've been with a home warranty company for several years. They have a list of contracted vendors - we can't choose a vendor, they do that.
We've had to request service several times and it's been fine -- done in a reasonable amount of time - and the washer worked better - the A/C worked fine............until today.
Last month, we had to request service for our A/C. It took several days, but M&t Heating & Cooling Inc. came out and fixed it.
BUT----it is not working: AGAIN. The compressor isn't running........and it is (according to the weather channel) 96 degrees - and with the humidity, it feels like 101!!!!!!!!!!!!!!!!!!! And - it will be like this for the next week.
I called M&t Heating & Cooling Inc.-----and the earliest they MAY be able to assess it -- not fix it ---just assess the problem is:
(drumroll:)
NEXT TUESDAY, JULY 14TH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Now --- they are the ones that didn't fix it correctly the first time they came out ........but it looks like we're paying the price for their bad work. When I spoke with them, their staff member understood --- but 'that is the best we can do.' They're not the ones living in a house that is over 100 degrees.
And, because they didn't fix it correctly when they came out last month -- they're the only ones that can fix it now....we're are stuck. Because it's a recall visit -- the home warranty company contract doesn't require that the vendor address a problem within a certain amount of time - so apparently it can be weeks and weeks and weeks!
I can only recommend: if you live around Jackson, MS -- and need any A/C or heating work done................DO NOT CALL M&t Heating & Cooling Inc!!!!!!!!!!!!!!!! And,I sincerely hope that tjey're removed them from their list of vendors. I can say I don't want them again after this is completed ---and i will be doing that. This is NOT acceptable.
Tara F.
wrote:
Shoddy workmanship and overall bad service. We had 2 brand new complete systems installed by them in Dec 2013. Furnaces have worked fine, but the upstairs A/C has never worked right. One of the drain pipes appeared to be broken and re-glued together instead of putting in a new fitting; this led to water leaking out and causing rust areas on our air handler. Had them come out during the "warranty" period for which they always said the upstate AC was working fine, even though it never blows cold air. Now that the "warranty" is out they want more money to fix something that should have worked from the beginning and definitely should have been fixed by now. Now we have to pay someone else to come fix their mistakes. I wouldn't trust their "warranty" and recommend going somewhere else.