Suzanne B.
wrote:
We hired Eric to redo our master shower after a recommendation from a friend. We discovered issues immediately with this work and had him come back to fix a few things. His “fixes” were worse than his original work. Less than 2 months after he completed the job we noticed our baseboards were rotting from water leaks and we constantly had standing water in our shower.
I reached out to Eric to let him know that we weren’t happy with his work and wanted him to refund a portion of what we paid him. I supplied several photos showing him the results of his work, including the rotting baseboards. He responded that he doesn’t do refunds and he would fix whatever needed fixing. I responded we weren’t satisfied with his fixes and we wanted some money back to hire someone to fix his work. He then became very unprofessional with his responses and I at that time let it go.
We are just now in the process of redoing the shower again at our cost with another company. This was a total redo…the entire shower had to be demoed and we had to start from scratch again.
This is a list of what Eric left behind.
- Tile installed incorrectly (half the tiles were installed the wrong direction)
- Cracked grout throughout (his fix was to smear yellowish caulking on my bright white tile)
- Broken tile (yes…he installed a broken wall tile)
- Chipped tile (he tried to cover up with white epoxy paint)
- Step over not installed correctly and would never drain water (he came back to fix by sanding down the metal edging and I believe that’s when he chipped the tile mentioned above, it still didn’t drain properly)
- Shower pan (we paid $700 for this pan) was installed incorrectly causing floor to “flex” and grout to crack and leak water (caused rotted baseboards outside of shower)
- Floor tile not installed properly causing water to never fully drain
- Drain pipe not glued to sewer pipe (all of the dirt below the subfloor was wet from drainage over the past year)
- Shower faucet/drain installed off center
- Shower head not installed correctly (loose behind the tile)
- Tile behind shower handle mechanism cut too big and not sealed, allowing water to get behind tile
- Exhaust fans not installed properly, insulation drops on our floor every time we run them
- Insulation not replaced in attic after drywall work was completed
- Wall patching/texturing needed to be sanded down and redone
- Wall he painted in bathroom needed a second coat and edges cleaned up