Marc A.
wrote:
This gentleman came to our house for the inital visit during which he informed me that we needed a part that would need to be ordered in order to repair our dishwasher. When I asked how long we should expect since we were coming up on Thanksgiving in three days. He said it should take about a week for the part to arrive at which point he would call to set up a time to do the repair.
After four weeks, during which he did not contact us, I called him to see what was going on with the status or our part. When I spoke with him he said that that part had not yet come in, and that he'd contact the business from which he had ordered the part.
A couple days later I received an email from the home warranty company which contracted our repair out to him. The email informed us that the part for our dishwasher had been ordered and was expected to take about a week.
I waited another couple weeks and contacted him again, this time via text message since I had his cell number. We set up a time for him to come to our home (this is now January going on February). I rushed home from work (about 30 minutes away) and waited for him. He did not show up. I called and texted, but received no response. I called our home warranty people and they contacted him to schedule the repair. Again, a time was set and he did not show up.
At this time I was pretty steamed. I called and called and texted, yet no response. I called the home warranty company again and requested a switch to another repair service. They said they couldn't do it and called him while I was on the line with him. At this point I really did not want him doing the repair with all the animosity which had built up. I felt and still feel that if he does the repair he will do something to mess things up even more.
Anyhow, I relented and texted him asking to put all the bad experiences behind us and once again scheduled a day and time. Now understand this is now March....4 (four) months after we had been promised the repair would be done. Once again, he did not show up and has not responded to anything since that time.
This gentleman is the worst representative for any service industry I have ever had the opportunity to deal with. He took our $75, promised us something we still have yet to see, and now refuses to return our money.
Do not under any circumstances deal with A-Affordable Appliance Repair.