I started Thermal Clean in 2010 after years of frustrating results in fighting bed bugs in some of the apartment buildings I managed. My first exposure to bed bugs occurred in 2006 when I learned that bed bugs were more than a silly saying made for children at bedtime. One of my tenants called me and said "I have bed bugs." I laughed and replied "That's funny, how can I help you?" She clearly did not think it was funny and retorted, "No, really, I have bed bugs." To which I responded "OK, what are bed bugs?" For the next several years, we tried numerous ways to rid our apartments of bed bugs whenever they were found. Unfortunately, little was known about bed bugs at the time.