Chauntelle L.
wrote:
I had these guys for my wedding in November
2016. The theme was fairytale (clean cut/nothing
rustic) with Navy, Silver, White and Ivory as my
colours. I had requested a blue velvet cake as part
of the package, when we cut our cake and saw that
it was green I was devestated! I had been so
excited to cut it open and see Navy Blue. I sent
them a message a few days after the honeymoon
never to get a reply! None of our colours had been
used expect for the white icing on the cake, they
took days to collect their wood serving plates after
arranging to collect them the morning after and
their communication in the lead up to the wedding
was shocking! I had to chase them up about
confirming the desert menu only weeks out from
the wedding!! Unprofessional and can't deliver on
what they promise!! Devestating!
Kaitlyn C.
wrote:
I had been communicating with this provider via the facebook business page. I had sent photos of a 1 tier cake, cupcakes and cookies I wanted for my wedding. As per the photo the cake was to be light pink/peach and have a beautiful light pink flower cascading down. The cupcakes also to have a light pink/peach icing with little white edible polka dots. The cookie’s as per the business facebook page to be the same, little love hearts with light pink icing and our names imprinted on them and individually wrapped.
On our wedding day the wedding coordinator kept wanting us to come look at our cake during our photos. What can I say my heart sunk when I saw the cake, the cutting cake was bright orange with a bright hot pink flower and the icing had just been slapped on, the cupcakes had bright orange icing and the cookies turned out huge, round and with bright red icing not individually wrapped. Nothing was like we had discussed, so disappointing as this is the one day you can’t get back it was very embarrassing.
After sending an email to advise my disappointment, I was promised a full refund as she advised she did not make the cake, as she got busy and had to get someone else to make it. This took 6 weeks of me sending emails, facebook messages, sms and phone calls to be paid in drips and drabs. I have since been paid a full refund, was not easy to get the money back, but has been paid. I would not use this provider ever again.
WANTING A CAKE MAKER
FREE
Can anyone help my friend she ordered a cake for her mums 50th Birthday for this coming Saturday and the lady has just pulled out on her I know it is a lot to ask but can anyone make her the cake for this Saturday??