Hello people of Facebook - can anyone help me with an estate agent issue? I would like to find out from an estate agent or lawyer what obligations / processes registered estate agents have with regards to running credit checks on prospective tenants. The estate agent we worked with to lease one of our properties was supposed to have run a credit check (according to our mandate / agreement with him) on the tenant he placed in our property. He told us he had done the credit check and the tenant was a good payer; we accepted the tenant on his recommendation (yes, I know, very naive of us...) However, we have had non-payment issues every month since the tenant moved in. Furthermore, it has come to light that the payslips the estate agent based his recommendation on were in fact four months old. No current documents were obtained by the estate agent we had payed to do the credit check. What I want to know is, is this proper estate agent process? Are estate agents allowed to withhold information like that from their clients? And is it worth it/ appropriate to lay a complaint against the agent with the EAAB for negligence as our new property manager has recommended that we do? Any advice welcome.