D3s Service

6 recommendations and reviews from 5 people

• WhoDoYou Review from April 24, 2023
  1 review

  Taylor T. wrote: I purchased a GE fridge from FBS in College Station just over a year ago. About 6 months ago the motherboard for the water & ice dispenser went out. FBS uses D3S for service issues and scheduled a technician to come out on our behalf. The poor communication from D3S was more than lacking & we had no desire to deal with them again. Fast forward to the end of March 2023 & our fridge completely died. We didn't want to deal with D3S again so we had someone else come look at it. Turns out it is the compressor so we had to go through FBS to have D3S come out because of the warranty. D3S was scheduled to come out April 3 to repair the fridge. Two hours into our appointment block, I got a call that the technician wasn't coming because he called out sick. I was rescheduled for April 5. I get another call on Tuesday evening, the technician is still out sick, but they can send someone out Thursday, April 6. During both of these calls I told them it was the compressor & asked them to note it in the account because that info wasn't on the email confirmation I had originally received. The person assured me it was & said, "they will be able to have it fixed when they come out. They won't need to order a part." April 6 the technician comes out, takes a look, says its the compressor and has to order a part and we have to wait for that to come in. The details were never added to the account. The part was to be delivered April 10, then 12, 17, then 18. A technician was scheduled to come April 19. Mid afternoon on the 19 I call and it turns out the part wasn't delivered, but nobody updated me so I was home the 19 waiting. Update was delivery the 22 until I called this morning to find out it has now changed to April 26. I have repeatedly asked for someone to call with updates & continue to have to reach out to get any info. The people that I have spoken with have been extremely short & have hung up on me multiple times. I'm exhausted and am incredibly frustrated with the poor service.

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• WhoDoYou Review from January 21, 2020
  1 review

  Joseph G. wrote: First appointment was missed due to them having received a “wrong number” from Lowe’s. When I contacted Lowe’s to verify my current number they had the correct one. Second appointment their tech called out for a “family emergency” and they couldn’t supply another tech. That’s two days of missed work and almost $1,500 in compensation lost due to this company. If you’re going to use them I hope you don’t have to miss work for them and hope they’ll show up.

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• WhoDoYou Review from June 07, 2016
  1 review

  Ashlie L. wrote: D3s ruined my brand new washing machine. They forgot to secure the tub and the water line drain be aware. Also owner is very rude and mean will not that blame for action. Do not use!

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• Referral from September 16, 2013
  

  Ed D. asked:

  Who has a good appliance repair company?

  

  Christine M. replied:

  We had bad service from Royal Appliance of Spring with the brand new fridge. We had a better informed service tech from DS3 of Tomball 832-804-8980, last month. Our new fridge is a lemon (Electrolux).

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Recommendations from S A.

• Referral from February 26, 2017
  

  Linda S. asked:

  Looking for a good, reasonable , honest refrigerator repair service in Magnolia /Tomball area. Any suggestions?

  

  S A. replied:

  D3S Service Appliance Repair 832-804-8980

  -1
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• Referral from December 3, 2015
  

  Betty W. asked:

  Could anyone recommend a appliance repair man for refrigerator my icemaker has stopped working

  

  S A. replied:

  D3S Services 832-804-8980

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