M and M Factory Service

7 recommendations and reviews from 7 people

• WhoDoYou Review from October 28, 2020
  1 review

  Michael H. wrote: Jeff was the repair person who came. Great service, super nice person. Explained everything that needed to be done and why it had happened. Will most certainly use them again.

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• WhoDoYou Review from March 06, 2020
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  Buzz P. wrote: M and M Service has provided honest,efficient and professional service for several of my Sears appliances.Always on time with a phone call 30 minutes prior to arriving. I highly recommend them for any appliance repairs.

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• WhoDoYou Review from March 04, 2020
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  Teresa S. wrote: Worst company ever. Had an appointment with a technician to come to my home. My husband took day off from work. They never came or bothered to call to cancel. I called and the Supervisor and he said they didn’t come because Lowe’s didn’t give them the part and I need to discuss it with Lowe’s. I said, I was waiting for your company not Lowe’s since we had an appointment. Did you not think to call me the day before and cancel? I said my husband lost a day of work so work with me to set up an appointment with a more specific time. He answer no. Well that made me see stars and we argued on the phone and he hung up and told me to go Lowe’s and deal with them. So unprofessional and disrespectful. I will never use them again or recommend them to anyone. Worst business EVER.

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• WhoDoYou Review from October 25, 2019
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  Ellie C. wrote: Jeff Hess did a great job. Very knowledgeable

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• WhoDoYou Review from February 23, 2019
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  Alan C. wrote: M & M Factory Service has provided me with one of the biggest rip-offs I’ve ever experienced. In mid January our 4 year old refrigerator stopped working due to a bad compressor. I had a warranty program though 2-10 Home Buyers Warranty (another company to stay far away from) and contacted them. They arranged for M & M to schedule a service call, for which I paid $75. Once the diagnosis was made, M&M contacted 2-10 to set up the repair. My contract with 2-10 limits my total reimbursement per appliance to $400. (didn’t read the fine print!) 2-10 called and asked if I wanted to take the $400 in a buyout. That basically freed 2-10 from any further responsibility. Foolishly I said yes. M&M then billed me for $827.59, and I was told I had to pay that amount in full before parts were ordered and service work would be done. I felt I had no choice other than to pay them so I could get the work done. We had already been without a refrigerator for more than 2 weeks. The next day I called 2-10 and learned that M&M had submitted charges for both parts and labor to 2-10 for $548.90, a difference of $278.69. I recorded that phone call and will use it as proof of M&M’s submitted charges, if necessary. Eventually (almost a month after my initial request) repairs were made. It took the service person a little over an hour to replace the compressor and another small inexpensive part. After he left, I called M&M about the discrepancy in charges. I had waited that long to make sure the repairs were actually done. I was told they negotiate a “special rate” with 2-10 and I had to pay the rate they already charged me. I had found an online price at Amazon and other retailers for the exact same compressor for around $300, meaning that I was charged over $500 labor for one hour’s work. They even told me that their cost for the compressor was over $400 through their distributors. They pay more than I would online? Really? I also did extensive research on replacing a compressor and found that the average cost throughout the Southeast U.S., even for a relatively new refrigerator, is around $500-550, parts and labor, far less than the $825 I was charged, not to mention the $75 initial visit. I believe this is a prime example of price gouging and taking advantage of customers. M&M has refused to negotiate with me and I could talk only to the gatekeepers that answer the phones, no supervisors or managers. They even told me that 2-10 wasn’t supposed to divulge the figures they submitted. Hmm. In sum, It took them almost a month from initial contact to get the work done. I was charged $278.69 more than the price they submitted to 2-10. They made me pay in full before any work was done. The repair tech made a small mistake and had to return a week later to repair a small leak, resulting in more down time for our refrigerator. I would recommend staying as far away from M&M Factory Service as possible.

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• Referral from April 28, 2017
  

  J T. asked:

  Looking for a refrigerator repair service. Concord Appliance is on vacation. Need alternate recommendations.

  

  Mary B. replied:

  M&M factory service 704 550 9459

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• Referral from January 17, 2017
  

  Tanya B. asked:

  Looking for recommendations for appliance repair....specifically dishwasher repairs, many thanks

  

  Lisa G. replied:

  M&M factory service. They repaired my washer. Excellent & great service! 704-550-9459 or 9342

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