Twins auto sales inc

2 recommendations and reviews from 2 people

• WhoDoYou Review from September 20, 2019
  1 review

  Ashleigh A. wrote: We found a 2018 Jeep Wrangler online at Twins Auto Sales, roughly 240 miles from our residence. We contacted the dealership to confirm that the vehicle was, in fact, still available. We were informed by salesperson Dave it was and they were able to hold it with a $500 deposit on a credit card. He explained that the deposit would be refunded if we did not like the vehicle upon our arrival. We made the 3.5 hour drive shortly after speaking on the phone. The jeep was listed on the website as only having 1000 miles, which is what initially sparked our interest. When we arrived, we immediately approached the vehicle parked in the lot. The exterior was rough to say the least. The front passenger side bumper and head light were scuffed/cracked along with a curbed front rim. It had clearly been in some form of an accident. The driver side rear bumper was cracked in several places. There were too many nicks and dents to count. We were greeted by Dave shortly after arriving, the same gentleman we spoke with on the phone. He was very matter-of-fact and cold. He asked what we thought. My husband stated he hadn’t gotten past the condition of the exterior to even make it to the interior. Dave stood in silence. A minute or so later he asked if we wanted to take it for a test drive. We did. There was a burn hole in the back seat, food wrappers, soda bottles, etc in the console. We pulled out of the parking lot and noticed the gas tank was on empty; therefore, we didn’t go far. At this point, we were disappointed but proceeded to make an offer. We thought it may still have the potential to be a good deal (with only 1000 miles) being it was priced roughly $6,000 below retail. We calculated we would have to put close to $3,000 into it to bring the exterior up to par. Still a fair price…right? We went back and forth and eventually agreed on a price, acceptable to both parties, due to the condition of the vehicle. My husband then filled out an application and had his insurance company fax over proof of the policy, per the dealerships request. We arrived at the dealership at 2:45 pm. He filled out the application at 3:50 pm. He was told at that point that he was next in line for financing. At 6:00 pm, we still had not been helped. During the down time, I went back out to take another look at the interior. We found the roll bar had been seriously dented/damaged which was rather concerning. I brought this to the owner’s attention and his response was “It is what it is”. My gut told me to hightail it out of there; however, it was not my decision to make as the vehicle was ultimately for my husband. We were still waiting at 7:00 pm to discuss financing options. At that point, I questioned if they planned on washing the vehicle and filling it with fuel. I thought it might be a good idea to get the ball rolling while we were waiting. I was informed that they did not have a car wash and they had no intention of filling it with gas. I voiced my concern that they may have to literally follow us to the gas station. While continuing to wait, I read over the online reviews and visited the Better Business Bureaus’ website. The circumstances were pitiful. At 8:00 pm, our frustration was through the roof but we had already driven this far and waited all this time, we figured we would stick it out. At this time, the finance guy exits his office and heads upstairs without even acknowledging us. He came back down 20-30 mins later, locked his office door and headed toward the exit. I was led to believe he was the finance manager that we had been waiting for….for more than 5 hrs. I questioned what was happening. He stated he had already put in 18 hrs and was leaving for the day. Ummm…what? My blood was boiling. I asked the owner what the plan was…had I missed something? He mentioned they were just behind and only had one finance manager that day and he was initially scheduled to leave at 3:00pm. He said he would call in another finance manager from just down the street to come and handle our paperwork. Mind you, we have not even discussed interest rate, monthly payments, length of loan, etc. At 9:00 pm, we were brought into the office. We were offered gap insurance and an extended warranty above the 36,000 mile/3 year factory warranty. (Make a mental note for what is to come later) The paperwork was then typed up and ready to be signed. We were presented with all of the pertinent information while asking for a signature on the documents. Would you look at an apartment and have a lease typed up before knowing the monthly rent and associated fees? Would you purchase a home and sign the closing documents before learning your mortgage payment? Of course not. The interest rate was outrageous, having close to a perfect credit score. The monthly payments were off the charts. We would have gladly provided our own financing but we were unable to do so being we were purchasing the vehicle out of state. The night ended very poorly after exchanging words. We left the dealership at that point without signing a thing and headed back for home. Reminder….our home 3.5 hours away. After doing a little more digging the following afternoon, we find out the vehicle had NO factory warranty. Chrysler warranties are not transferable from Canada to the United States. The vehicle was manufactured in Canada, purchased in Canada, and returned as defective to the manufacturer in Canada. It was then sold at a US auction to these fine gentleman. Not only did they know the circumstance, as I mentioned previously, they tried to up-sell us on an extended warranty in addition to a factory warranty that didn’t exist. http://www.canadiansupersellers.com/warranty-previously-owned-canadian-cars/ So why wasn’t the car revoked under the lemon law? It could not be registered as a lemon because it was considered “used” after being returned with 1000 miles. In Canada, only new cars can be classified as lemons. http://www.law.state.ak.us/pdf/consumer/canadian_vehicles.pdf Disclosure of Gray Market Vehicles Always follow your gut instinct. We would have been left with a monthly payment on a $36,000 vehicle, and nothing to show for it. Even worse, there wouldn’t have been a single thing we could have done about it. I’m beside myself wondering how they get away with what I would consider criminal activity. I couldn’t rest my head on the pillow at night knowing what I was taking advantage of consumers’ day in and day out. They prey on of first time buyers and buyers with no credit or less than favorable credit. This clientele is simply happy to be approved for a loan so they jump at the opportunity. They lure consumers in with “luxury” type vehicles, one an individual with bad credit might only dream of owning. Very sad. The only positive to this experience is that they did return the security deposit as mentioned on our initial phone call. I really thought it was going to be a battle getting these funds credited back to our credit card. I must add that when they called to let us know this had been done, they offered to take an additional $1000 off of the “bottom line” asking price and to deliver the vehicle to us if we were still interested. They had to give one last attempt at robbing us blind.

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• Referral from March 16, 2017
  

  Elijah R. asked:

  Need collision work done $1 - Southfield, MI (48034) I'm looking for reasonable collision work to be done on my 2006 Chrysler 300.

  

  Jennifer B. replied:

  Grand River Auto.. 313-414-1278

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