Do NOT call the guy on craigs list- he goes by lots of different names- A-1 or J&B, etc. He is totally psycho. Called me at 2 AM one night like it was totally normal. Greg Hess is really professional and did ours last, but he only used the electronic tuner http://www.sapianoservice.com/. There is another guy named Jim who is really nice but I didn't end up using him http://jimspianoservice.com/, but I think I might because he is cheaper.