Protector Pest Solutions

Recommendations and reviews from 1 person

• Referral from March 31, 2018
  

  Michele P. asked:

  I have a question about exclusions on a house for pests maybe someone can help me with. First of all, woke up a couple of weeks ago to a dead smell in house. I got on the phone with lots of companies to help me find the source and of course they all want you to do an exclusion. I decided to go with my company (won't name names on here) that has my termite warranty. Paid $1300 up front. The same day, the guy was coming to do the exclusion and set traps. He found what he thought was a hole under the fireplace and told us to fix it. We did, at our expense of $180. It was estimated that he would be here about 4-5 hours. He was here for 40 mins, did nothing except set traps and replace one 2 ft section of flashing. On the contract it says they will do the whole roof line, etc. They keep saying they will do what's right, but nothing has been done. I'm at a point where I want to reverse the charge on my credit card, but thought I would ask here in case I'm missing something and things happen at a slower pace than what I was told. I was told they don't set traps until the exclusion is 100% done because they trap them i the house. Traps are set, but exclusion has not been done. Is the the correct sequence of things?

  

  Valerie C. replied:

  We are the owners of Protector Pest Solutions and our normal procedure is to seal the roof line with metal flash then set up traps inside. We monitor every 4-5 days for 2-3 weeks until all rodents have been trapped and removed. We also provide a one year warranty. We charge once the roof line has been sealed, never upfront. If you have any questions or concerns, please do not hesitate to contact us. Our cell is 678-467-6922, office is 470-297-5727 www.protectorpestsolutions.com

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