Maidtopia Cleaning Services

3 recommendations and reviews from 3 people

• WhoDoYou Review from March 31, 2015
  1 review

  Leslie H. wrote: Maidtopia DOES NOT SECURE their clients' house keys. The cleaning ladies are nice enough and do a great job, but the management's practices regarding security border on just plain scary. I decided to discontinue service after a year, and asked that my key be mailed to me. Three weeks later, after seeing no key, I contacted them and was told they "just found it!" and it would be mailed. A few days later, A KEY arrived, but it was not mine--it belonged to another client! I contacted them again--now almost four weeks after discontinuing service--and was told it was "safe and secure all along" (already heard that). They sent the nice (non-English-speaking) lady who had regularly cleaned my home--on her own time and in her own car--with a random assortment of keys to try in my lock, until one worked. She also retrieved said mystery key belonging to some other unlucky schmuck. I'm surmising that perhaps they allow their maids to run around for a week or more with client house keys in tow, which makes them easily accessible to friends or relatives as well. I will add that I asked Maidtopia to reimburse me for the cost of rekeying my locks, since my keys were in play somewhere for almost a month. They agreed to do it on the date the locks were rekeyed, and now three weeks later, I have no refund for rekeying, and they are giving me the runaround again, saying that they need an invoice. When I threatened to contact the BBB if I didn't receive reimbursement by the end of the day, they didn't respond again at all. I hate to leave this review, but think of what can happen when strangers have the capability to enter your home at any time. Maidtopia doesn't even attempt to follow the security practices set out by larger cleaning companies, and I guess that saves them some time. Sadly, it seems they do not care about the safety of their clients, their homes, and their families.

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• Referral from October 15, 2014
  

  Michelle S. asked:

  ISO a reliable and thorough cleaning lady for a single story home. Anyone have suggestions?

  

  Katie S. replied:

  I really like Maidtopia http://www.maidtopia.com/

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• Referral from September 22, 2013
  

  Shop G. asked:

  A G-Towner needs your help! She says: "Looking for referrals for an efficient & honest Georgetown cleaning company or individual who specializes in residential move-out cleaning. Thanks!!" What Georgetown business do you recommend?

  

  Rebecca B. replied:

  Maidtopia (512) 619-5237. We had all at the same time, a new sub floor laid down, followed by hardwood, whole interior painting,and the big kicker of them all...all our popcorn ceilings scrapped and resurfaced. It was a huge mess and Maidtopia came in and took care of it all. They did an unbelievable job. They were efficient and very pleasant to deal with. I would recommend them in a heart beat.

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