In January 2014, James Poole decided to open Trusted Heating and Cooling in Austin, TX. Since James had been an Austin resident since 2003, he felt providing Air Conditioning and Heating Services for the Austin area was a great fit for the “Honesty, Integrity and Respect” motto that Trusted stands for. Trusted Heating & Cooling strives to be a pillar of integrity, honesty, respect, and customer-driven service that has always been a Poole family tradition.