Matt & Nat
I would like to share my experinece with Matt & Nat. A few months ago I bought the Clarice bag in Cognac. I loved it but only had a chance to use it a couple of times. I was at the mall and the screw that held one of the loops for the strap just suddenly came undone and fell off so that I no longer had a strap. I sen't an e-mail to them asking if I could have the loop replaced because it was one of my favorite bags and they said they would replace the bag. So I'm getting a new one in Mustard. That is exellent service. I bought my bag off of their website so she had a record of my bill. They didn't ask any questions and the transaction took a week from when I sent them the e-mail to when they got my damaged bag back. My new bag is in the mail and I should be getting it soon. I highly recommend them and their bags are great.