Catriona C.
wrote:
Really disappointed. She was a great vet, until she started dropping the ball. I wrote some online complaints about her being away from the office too much. She has taken 5 trips within the course of a few months. The phone is rarely answered first ring, and it takes a few days for her to get back to you.
Fast forward a month or two after my complaints, my phone calls are being ignored. My mother called up to pay off a bill, and I got on the phone and asked her receptionist why my phone calls were not being returned. I was told because I had made a complaint, she was not going to service my animals anymore. That is just ridiculous.
So I asked if the vet could give me a call, so we could work this through. Instead of just ringing me up and telling me that she had an issue with my complaints and trying to fix it so I would be a happy customer, she simply ignored and moved on.
I received a call a short while later, where she basically told me that "I've got a lot of customers, and I don't need people talking badly about my business". Wow. I've never heard of that kind of customer service before? When a restaurant gets a bad review, do they go to the persons house and forbid them to come back, or do they extend a few coupons and try to make it right?
I don't recommend her for several reasons.
1. If you need fast service, don't call her. It will take days to get a call back, and no one ever answers the phone.
2. Don't ever be unhappy with something cause she'll drop you as a client.
3. She doesn't keep records correctly, and it took hours on the phone with her receptionist to finally recover whether or not my dog had bordatella. I asked if she could put stickers in my dogs book so I could keep track, but she refused and said "You don't need that, I keep track". Apparently not.
4. She's very nice when she's here at the house, but if for some reason you have a complaint or irritate her, she's extremely rude and full of herself. True colors were shown.
5. I found out her neutering, consists of no anesthetic, just sedations, and operating on them on the back of her truck. If they stop breathing? Don't worry, she has a pump! *sarcasm*
6. Her specialty is horses, not dogs, yet she still takes on small animal clients. She probably should stop doing that.
7.Her emergency visits aren't even an emergency by the time she gets there, and then she charges $100 just to come out. We had a goat emergency, and she got to our house 9 hours later, and charged $100 just for the emergency part of it. The rest was treatment cost. You can imagine THAT bill.
I would never take another animal to her, and would rather trek down the hill 25 miles and pay double, than have her touch my dogs. Dr. Drelich down at Butterfield Vet has much better customer service, and he actually cares about what I think.
Disgusted.
Does anyone have the phone number for Lindsay the vet and is she still seeing small animals? who do we have now up here or is there a vet in Garner Valley?
I recently saw a mobile vet on here but cant find her post..can someone please help with her number?
My little dog is choking on something lodged in his throat..please help if u have the number or contact.
Does anyone know of a good and preferably somewhat cheep veterinarian? Doesn't have to be in Anza. I just need to take my Rottweiler for a physical exam to put my mind at ease. Thank you.
Nan K. replied:
Dr. Lindsay Crowley Is the best and she is mobile. Phone is 951 444-1838! !! I love Rotties!! Have had two of them good luck!