Consumers

6 recommendations and reviews from 6 people

• Referral from December 10, 2017
  

  Hanna P. asked:

  Hi Secret Jerusalem! Where can I go to make a complaint against a commercial company following a purchase I have made? I dont want to deal with the company anymore? Do I necessaraly have to take a lawyer or is there any easier way?

  

  Noa S. replied:

  http://www.consumers.org.il/

  -1
  View full conversation on Facebook
• Referral from May 1, 2016
  

  Sheara E. asked:

  Is there anywhere to report terrible plumbers? Either for doing a bad job or ridiculous pricing (or both). This was a licensed plumber if it makes a difference.

  

  Josh B. replied:

  http://www.consumers.org.il/

  -1
  View full conversation on Facebook
• Referral from December 1, 2015
  

  Candy S. asked:

  Does anyone know the law regarding hotel bookings in Israel? There are clear laws for getting your money back when you return goods to a shop but what about a hotel booking? I had to have tests at Tel Hashomer hospital over two days so decided to book into the Apropos hotel in the hospital grounds. When we got there saw the hotel was so sub standard that we decided not to take the room. In the room there was black gunk and rust on shower floor and wall with broken tiles. Filthy curtains with holes and stains hanging off from the rails. Thick black grime all around the air vents. Filthy carpets and bed covering that stunk. Peeling paint on the walls. Chipped stained Formica furniture. Too too awful. Told desk we would not stay after seeing room but they would not give us our money back. Explained we did not cancel nor did we not show up. We came to the hotel but it was sub standard and they still would not refund all our money. Receptionist would not let us speak to manager and got very rude, After two days fighting with them they still refuse to put us in contact with manger. We went to another hotel nearby which was the same price and it was a lovely 5 star hotel (Kfar Habacabia.) What are my legal rights to get my money back if I turned up at the hotel but saw it was sub standard? I took photos and even videoed the receptionist refusing to let me speak to the management.

  

  Candy S. replied:

  I found the address of the The Israel Consumer Council - perhaps they can tell me if I call them in the morning. Am limited with finding info on line because of my lousy Hebrew! The Israel Consumer Council MZAH St. 76, Tel-Aviv 65789 Tel: 03-5604671/72 http://www.consumers.org.il

  -1
  View full conversation on Facebook
• Referral from October 30, 2014
  

  Meir G. asked:

  Fraud? Anyone have contacts in the relevant business enforcement department?

  

  Lital S. replied:

  http://www.consumers.org.il/

  -1
  View full conversation on Facebook
• Referral from May 1, 2013
  

  Masha K. asked:

  Anyone knows where i can file a complaint about poor customer service? Lying store managers and delayed deliveries in particular?

  

  Avi B. replied:

  http://www.consumers.org.il/

  

  Shara E. replied:

  You can file complaints here http://www.consumers.org.il/

  -1
  View full conversation on Facebook