Ryly C.
wrote:
I should've listened to other reviews. The dog I was looking to get groomed is a mini schnauzer. I called before coming is and spoke to a friendly woman who is the groomer and was told to just come in for a walk in. When I arrive I am greeted by a man who seems stand offish. I explain that I would like a schnauzer cut, #10 on the back #7 on the ears and I like the beard round vs the standard square cut. The man does not write any of this down and only takes my dog's name and my phone number. I pick up my dog 2 hours later, pay for service and my dog is brought out. I have a schnauzer who now has no beard! I address this and am told my the man he can't put the hair back on and will not give a refund. I ask what can be done to fix it? The man then yells "I don't know what to tell ya lady!" He then walks away into the next room yelling and I take my receipt and leave. After getting home and upon further inspection I find not only it the beard got but his ears were scissor cut and uneven lines in parts of the cut. I am contacting the BBB.