Gayle K.
wrote:
My daughter recently lost two of her childhood horses within a month of each other. Dr. Ben Buchanan oversaw the care of both horses, but ultimately, we lost both of them to cancer. She felt comfortable with Dr. Ben and trusted him with her horses, but a few weeks after we lost the second horse, she received the bill and questioned some of the charges. However, she ended up paying the bill before they responded to her concerns because she just wanted to be done with it. Later that day, after having paid nearly 10k to the hospital, Dr. Ben sent her a hurtful email, telling her to not bring any more horses to the clinic in the future. My daughter is beyond devastated about the loss of her horses of 22 years and 23 years. Her love for them has always been so clearly evident, and I have no doubt that he witnessed that. She has unexpectedly experienced so much loss within such a short time, and I just cannot imagine why a grown, professional man would feel the need to drag her down further. It is unethical.
However, if you do decide to bring your horse to this clinic, I recommend being cognizant of the charges that are being accrued. According to my daughter, the indoor stalls and ICU stalls are nice, but please be cautious, as the floors are very slick wood. Our first horse was neurologic and had an incident in which he slipped, fell, and struggled to get up because he just couldn’t get any traction on that very slick wood. My daughter was in the stall grooming him when he fell and ended up getting trapped up against the wall during the struggle. Fortunately, my daughter and our horse were not injured, but it could’ve been much worse. The strangest part is that the stall with the sling has the slick wood, which is just counter intuitive. After that scare, my daughter had to go purchase rubber stall mats for the safety of her horse. I believe they were charging her $77.50ish per day for the indoor stall and one daily exam. The indoor stalls are not air conditioned, but they supposedly had decent fans in that area. When my daughter brought her second horse in, shortly after losing our other horse, she was stalled in what they refer to as the “pavilion.” In reality, it is more of a roof with stalls set up underneath. There were no fans in these stalls and the flies were really bad. For this stall, she was charged ~$53 per day with an additional $12 per day for administration of oral antibiotics that we had already purchased. We board our horses, and administration of meds is a basic service included with full board. If you consider the cost of prolonged hospitalization at Texas A&M ($35 per day - including everything) for safe, air conditioned stalls, you can understand the cost disparities. Medications from the hospital pharmacy were also very overpriced. Of course, we would have paid anything to still have our horses, but when you are grieving and receive a steep bill full of silly charges for your dead horses, it is just further upsetting. My daughter had every right to address her concerns with the billing without the clinician lashing out at her and forbidding her presence after the bill had already been paid in full. She is still very fragile, and his attitude towards her was hurtful.
Lastly, they discussed how they had lost four horses in two days right in front of my daughter. Our horse would have been the fifth had my daughter not moved her to A&M.
Needless to say, I did not appreciate his conduct in the end. She is devastated and feels betrayed, but at least he showed his true colors sooner than later.
Does anyone know of an equine chiropractor in Huntsville or the surrounding area?
Linda M. replied:
Brazos Valley Equine; the old vet that started it his name is T-Bone. He still practices some and there are about 9 others there. We've used him for 25+ yrs. # is 936-825-2197www.bveh.com