Where are you from and how did you get into this business?
I was born in Rock Island and have lived in Bettendorf , Davenport and Moline . Took my first flight to Travel School in Florida in 1989 and have been hooked on travel ever since !
Describe a typical work day for you?
A typical day in travel is never typical
, every day is different ! We find vacations for people , help with any questions , help with schedule changes , call resorts with special requests, take payments , all kinds of things :)
From where do you draw your enthusiasm and inspiration for the job?
When I book a trip for someone, I can’t help but get excited for them ! It’s almost like I can feel their enthusiasm and it’s contagious :)
How can a customer ensure that they receive the best possible service from you?
It’s a given !
What has been your most memorable experience on the job?
Helping people through hard times like cancelled flights or needing to get home for an emergency . It’s nice to be of service when people really need it !