Let's Get Moving

2 recommendations and reviews from 2 people

• WhoDoYou Review from May 24, 2023
  1 review

  Hank J. wrote: We did not have a good or even satisfactory experience with this company. If you want the details then read the rest of the review. If you want the short version then they were about average in performance, didn’t live up to their claims, and in the end charged us 37% ($3,400) more than the top end of their quote. We were moving everything we owned from an 1844 sqft 2 bedroom, 2.5 bath house to a 2053 sqft 3 bedroom, 2 bath house less than a mile away during the last week of April 2023. Let’s Get Moving (LGM) had been to both properties more than once, and thus was very familiar with the layout of both spaces. We chose LGM largely based on the amount of their estimate and the special services they claimed to provide for their quote. We should have been suspicious when they offered to do more for less money than their competitors, and their contract emphasized that it wasn’t a binding contract on the final price. We went with them anyway and greatly regret it. They promote themselves as a white glove, concierge mover that handles every little detail. Not surprisingly, they are really about the same as any other mover we’ve used or had exposure to in the past. They fell short of handling any special projects in the move. They are average movers in our experience, but their cost and billing turned out to be the real problem. They executed the move and did about as well as any typical, maybe lower end mover, nothing special. They only broke a few things like my back door, and didn’t offer to fix it. Most of our belongings made it to the new address safely, although not all of them. That is still a mystery. In general, their employees were cordial, respectful and easy to deal with. Several walls were damaged in the move, but, to their credit, they did arrange to have them repaired. However, that’s all the praise I have for them, and it’s really not praise. It’s the minimum expectation you would have for any moving management company. They let us down on services and took advantage of us by bidding low and, in the end, sending us a significantly larger bill. Our final bill was over $3,400 higher than the upper limit of their quote. In fact, they ended up charging us 37% more than the upper amount of their quote range. The conclusion I have is one of only two explanations. They are either unable to accurately provide an estimate, or they purposely provided a low quote to get the business, and then they charged a lot more without good justification. I strongly believe it’s the latter of those two because this company has a lot of experience doing moves, although not under the seemingly less effective, current, newer and younger leadership. Several members of their staff, including their sales person and operations manager spent plenty of time touring every inch of our home to see what possessions we had, and the fact that all of it was being moved. As I mentioned they were also very familiar with the space we were moving into because they had moved the prior occupants from that home. So, they knew the scope of the project in advance. There were no surprises in the job we were hiring them for. When we challenged the bill which had padded hours for their employees plus they always had many more employees on site at one time who were not really working, they actually blamed us, not their employees, in any way, for the project going way out of bounds. The owner said the hours “were all real.” He was also a little unreasonable and condescending during our discussions. He never gave any consideration to our legitimate concerns. He offered no compromise or even $1 in price adjustment. I think that is an absurd claim to make that we, as decision makers, threw their project that far off the rails. He claimed I brought in rugs after the furniture was in. The reality is that the rugs had been there in the empty house for more than a week before the move. The owner had never been on site at either home, and quite frankly, if his employees told him this, then they lied to him. Other than hiring a professional organizer to help answer all the questions from the team of movers, we stayed out of their way and let them work the way they wanted. The professional organizer did a lot of the work that they apparently could not do well. If she hadn’t been involved and done a lot of the work, the bill most likely would have been even higher. Ironically their claim was that all her work actually made them have to put in more hours which is nonsensical. They rarely asked for my input during the move in because I had signed off on their furniture placement diagram, which by the way cost me 15 hours at $65/hr and often didn’t work because it wasn’t done to scale with the measurements that they had made of virtually everything I was moving. This cost time because the furniture had to be relocated. So this was their fault, but they accepted no responsibility for these errors. I paid more for their mistake. This is just one more example of the numerous things that they claimed was so special about their services that just didn’t pan out to be accurate or very useful. I observed the work they did and didn’t do first hand, how many employees they had in my home at any time and how many hours they were there and whether they were actually working the entire time or taking long lunch breaks that they still charged me for their time doing that. I was always with them when they were working. I kept up with their hours, and they billed for quite a few more than I observed and recorded. So, we had a very average move with a few extra problems and a greatly inflated bill. If we had known that they would have charged anywhere near the amount they did, we would have never hired them. This was our experience in hiring them; it may not be yours if you choose to hire them, but our experience was bad and overly expensive. That’s something I had to share, so maybe you don’t make the same mistake we did. In general, as we have now learned, get several quotes from reputable, experienced and well-reviewed and vetted moving companies (there are a lot of good and bad ones) before choosing one. We didn’t in this case and paid for it, literally. You can avoid making a poor choice like we did if you do your research ahead of time. If you have read all the way to the end, I hope this will be helpful to you.

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• Referral from September 17, 2013
  

  Robert C. asked:

  Can anyone recommend a good moving company in or around Nashville, TN - for my grandmother? I can't seem to find the contact info for the last guy I used.

  

  Kayse M. replied:

  Robert, there is a geriatric move manager in Nashville called Let's Get Moving! They have a range of services....even if you only need a mover, they could recommend a reputable one. :) Their # is: 599-6787

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