We do custom orders only during the months of january through September. Those custom orders will be invoiced and once paid will be completed. Custom orders can not be refunded or exchanged. We work with our customers through every step to ensure orders are correct. If you order a replica wreath from a previous order that is still considered a custom wreath. During the months of September through December 20, we create seasonal wreaths in addition to custom orders. we have an overstock of those wreaths to choose from and we can sometimes work out exchanges. however it is a case by case basis because it depends on what we have in stock.