Regulatory Services

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• Referral from May 16, 2014
  

  Jacqueline C. asked:

  Hi can someone help please moms got a wasp nest, do the council still deal with this or can anyone recommend a pest controller. Thanks

  

  Garry P. replied:

  This section of the website provides information on pests and nuisance. Please use the links on the right hand side to view further information associated to the topic. To make an enquiry or request for a pest control treatment you can do so through any of the following methods: Via telephone: 01922 653366 Via Pest Control online service: pest control online form In-person: First Stop Shop, Civic Centre, Darwall Street, Walsall, WS1 1TP Walsall Council's Pest Control Team provide a range of services for residential accommodation. If you have any queries the answers for which cannot be found below or if you would like to book an appointment with an officer please contact the Pest Control team. Domestic Services The Pest Control Team provide a free service to occupied domestic premises for the treatment of rats, bedbugs and cockroaches. The service aims to visit within 48 working hours and appointments can be booked into one of two daily slots: Morning (09.00 – 13.00) Afternoon (14.00 – 16.30) Customers will be required to remain at the address between the appointment times as the Pest Control Officer could visit at any time during this period. During busy periods it may not be possible to visit within 48 working hours. Although there is no particular limit on the amount of times you can call an Officer out to investigate an infestation the treatment the Officer suggests including where to place bait, how much bait to lay and when to revisit will be at that officer's discretion. Officers should always offer suggestions as to how you can rid the property of pests for example by reducing bird feeding to get rid of rats and mice, treating cats with products from the local veterinary surgeon to erradicate fleas, etc. Wasps, fleas, ants and a few other types of pests will be treated for a charge; please see our Pest Control Charges page for further details. Pest Control Service for Commercial Premises The Local Authority currently provides a Pest Control Service for a variety of pests, and now the service has been extended to 'non-food' businesses for treatment against 'rats and mice'. If you require assistance in the treatment against these pests at your business premises please call 01922 653366 and arrange a visit from one of our experienced Pest Control Operatives. The cost is £120 (including VAT), covering 2 visits at intervals to be determined on-site by agreement with the Pest Control Operative. Payment must be by Credit or Banker’s Card at the time of booking the visit on the above number. In addition, from 1 st May 2012 we will treat wasp nests at business premises at a cost of £48 per visit including VAT. In the case of large factory sites, the Local Authority reserves the right to negotiate an alternative cost if it is clear that the treatment process will take a considerable period of time owing to the size of the site, difficulty of access, or other pertinent factors. Payments Where there is a charge for the treatment of pests payment can be made by the following methods: Accepted payment types: Via website Via telephone In person Credit/debit card Yes Yes Yes Cash (£) Yes Please see our Pest Control Charges page for details on the treatment charges. Failure to pay for these services may result in the recovery of costs through the Civil Courts and a refusal by the Disinfestation Team to carry out any further treatments at your premises until the debt is paid. Sightings of rats Where rats are sighted on public land officers will survey this land and carry out treatments to ensure the rats are destroyed. Please provide as much information as possible as to the location of any sightings to the Pest Control Team. Infested premises Where pests are believed to be nesting or infesting a neighbouring property officers within the Environmental Health Team of which pest control are part have certain powers to take action to ensure the pests are dealt with. If you believe a neighbouring house, business or piece of land is infested with pests please call 01922 653030. Food businesses If you are a business that produces, serves or sells food and you believe you have an infestation of pests you should close the premises and immediately contact the Environmental Health Division where an officer will be allocated to investigate and give advice. If you are a customer of a food premises and believe there is a problem with a pest infestation please report this to: Environmental Health Civic Centre Darwall Street Walsall WS1 1TP Telephone: 01922 653030 Email: environmentalhealth@walsall.gov.uk Choosing a pest control contractor In certain circumstances Walsall Council may not be able to provide you with a service; in this case we would recommend the following points are followed to ensure you choose an appropriate contractor to carry out the work required. We recommend that at least three companies are contacted and quotes from each compared to ensure value for money and effective treatment. We do not recommend any particular company but the following two trade organisations have a code of conduct which their members should adhere to when dealing with customers. These organisations may be able to assist in finding contractors or helping should any disputes arise. National Pest Technicians Association (NPTA) British Pest Control Association (BPCA) How to contact us If you would like further advice or need to make a pest control appointment please contact us: First Stop Shop Civic Centre Darwall Street Walsall WS1 1TP Telephone 01922 653366 Minicom 0845 111 2910 Email contactcentre@walsall.gov.uk

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