Atlas Plumbing & Heating Co Inc

4 recommendations and reviews from 4 people

• WhoDoYou Review from April 28, 2015
  1 review

  Diana D. wrote: If I could give no stars, I would. This is the worst plumbing company! All they had to do was hook up a new kitchen sink. Pretty basic stuff I would think. But they couldn't do the most basic thing of all---make sure the connections were tight. I just happened to go into the kitchen that night to find water gushing out and the hardwood floors in my kitchen, adjacent hallway, and den ruined. It took me 2 hours to sweep the water out and mop up the remaining water with towels. Sonny, the owner, assured me he would not cash my check. When he did, I called him on it. I think he only said that so I wouldn't stop payment on the check. When I called him on it, he said he did the work! If that is how he does the work, run away from him. The bill stated that they had checked the connections and all was okay. Really?

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• WhoDoYou Review from April 24, 2015
  1 review

  Brandon R. wrote: STAY AWAY!!! ZERO STARS!!! I just want to briefly share my experience. I chose to do business with this company because of the reviews and their A+ BBB rating. I feel I must give my feedback. Hopefully I can spare someone else the trouble. Where do I begin? This company and its owner are wrong on so many levels. Very disrespectful to the customer and ZERO people skills. First of all they charge you $$ just to come out to your home and diagnose your problem and give you a bid. Pick a different company that will do this for FREE - there are many licenced/bonded and A+ BBB companies in the DFW that will do this for free. Secondly they bill you by the hour, not by the job. This is where they can really run up your bill. Other reputable companies will do plumbing work for a flat rate with no hidden expenses. When I first called Atlas I was impressed to speak to the owner Sonny who quoted me a price on the phone to install a new shower faucet, raise the drain up an inch, and move the valve up and over. We were doing a shower remodel. The wall was already opened up and was ready for the plumbing work to be done. We wanted the faucet installed so that we could build the wall up around it. Sonny quoted me $300-$400. When the actual plumber came out he did the work - minus raising the drain because he told me the drain didn't need to be raised mind you- he gave me a bill that was just a shade under $600. I asked him why was it so much more expensive than what Sonny had quoted me. The response was that he had brought a second plumber with him so they could do the work in half the time. So I had to pay for the extra plumber's time/labor. It would have taken him twice as long if he didn't bring the second plumber so he claimed. Feeling as though I had been taken advantage of, I paid the man and decided I would never do business with Atlas plumbing again. I'd just chalk it up to a loss and move on. Once we had the new shower wall up we called a new plumber to hook the faucet up for us. He could not get it to work properly. He said that the faucet valve was defective and should have been tested by Atlas before they billed me. I really did not want to do business with Atlas again so I called another plumber for 2nd opinion. It was the same verdict. Defective faucet valve should have been tested by Atlas. Then, they told me how to fix my problem: remove the defective shower faucet valve and replace it with a new one that is not defective. That made sense to me. They also recommended I call Atlas to see if they would help, considering I paid them $600 already to install this faucet. So I called Atlas to tell them I had a problem and to see if they would offer any solution. I was told they would give the message to the owner Sonny and he would call me to discuss. Now Sonny called me the next day. I was initially glad he called me so quick so we could talk about the situation and see what solution options we could come up with. However Sonny quickly let me know in a rude way that his company was not responsible for the defective valve. I purchased it from Lowe's and I should take it back to them. He was very crass telling me that it's not his fault and he is not just going to "open up his wallet and give me his money." I was appalled. Is this the way you want a plumber to talk to you when you have a problem? I tried to reason with him which was a mistake because it was pointless. I told him I'm not asking for any money back. I'm saying I have a problem and I'm interested in getting it fixed. He said well it certainly would not be covered by any warranty on his company's work. I said that's fine. I just want you to tell me what you would charge to fix the problem. He said he would see if he could get Curtis to come back out and look at it because he is the one who installed it for me. I said okay sounds good. After thinking about how my last conversation with Sonny went I became more and more unhappy. I decided to call him back to tell him I was unhappy with his response to my problem. I wanted to give him one last chance to show me he can offer an ounce of customer service. He again was rude and crass. I told him I will not do any further business with his company and to not bother sending Curtis out to my home. I also told him I would file a complaint against him with the BBB. He proceeded to call me an A@@hole and hung up on me. Now, if that sounds like the kind of customer service you would like then by all means call Atlas Plumbing for all your plumbing needs. Again, I don't want any money back from these people. Just hoping I can steer at least one customer away from them. Believe me you deserve better and there are many better options in the area...

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• Referral from November 13, 2014
  

  Tom B. asked:

  LAKEWOOD NEIGHBORS- NEED A PLUMBER STAT! WATER CURRENTLY SPEWING IN THE AIR OUTSIDE!

  

  Laura F. replied:

  Atlas Plumbing - 972-243-8051. Use my name.

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• Referral from September 16, 2013
  

  Ryan S. asked:

  Anyone know a good plumber in Plano? My disposal crapped out on me and is leaking. #fun

  

  Ben F. replied:

  Atlas Plumbing. 972-243-8051. Ask for Ben Ben Friedman.

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