Alistair C.
wrote:
My fiance and I picked out an engagement
ring to reflect our love of the San Juan
mountains and who better to have it
designed by than Ouray Silversmiths?
Unfortunately, after only a couple of weeks
of wearing it the layers of 14k gold started
separating and falling apart. Ouray
Silversmiths asked us to send the ring back
and took full responsibility for the failures
of the ring but refuse to give us a refund.
They now have the flawed ring and over
$1500 from us while they hide behind the
excuse of "no refunds for custom work" -
even if the work results in a ring that isn't fit
for purpose.
Update - The owner and his friends have
responded to this review very negatively,
accusing us of damaging the ring,
questioning the longevity and quality of our
relationship and many other hurtful
accusations. I would avoid this company if
at all possible, and give your business to
one of the many other wonderful jewelers in
Colorado, and have a much better
experience!
Ouray Silversmiths on Main St is a full service jewelry store for repairs, custom work, remodeling and remounting, all metals, all gemstones. www.ouraysilversmiths.com