Joey S.
wrote:
This review is based solely on customer service and professionalism of technician and ownership. Our sanitary line was blocked. Technician found blockage and asked to speak to my wife so he could "educate" her on what it was. I told him she did not want to speak to him and it was not necessary as we understood the blockage was due to tampons. He took it upon himself, when he saw her, to shame her in front of me for flushing tampons, or as he called them "sewer rats". He then proceeded to tell my wife "it's sad that I have to come out here while you waste your husbands money". This was incredibly unprofessional and a highly misogynistic comment. I received a call back from someone within the company that day, Labor Day, concerning our complaint. The person that called sounded sincere in their apology and stated that they were absolutely appalled by what had happened. This person was unable to assist us though and stated they would let the owner know and he would surely take time to call us and resolve this issue. I did not receive a call from the owner, instead I received a call from the plumber? Not sure why the owner did not call, but I was able to get the owner on the phone via the plumber. I spoke with the owner on the phone and he could not have been more dismissive of our concerns. All he said was that he had known the plumber for 15 years and he does not have a bad bone in his body. He, plumber, was only trying to "educate" us as if we did not understand. The owner failed to understand the root of the issue was the technician telling my wife that she was wasting my money, eluding to his assumption she does not draw an income along with speaking to my wife on the issue when I asked him not too. In the end, the owner refused to admit any wrong doing, stating that I, myself, surely must have said one thing in my past that I regretted.
Update: Owner called back, we discussed and came to a mutual resolution.
HELP!!!
On top of "everything" else in my life right now
Our kitchen sink is plugged.
I tried Drano
I tried a plunger
I think we need a Plumber
Does anyone know a good, reasonable Plumber???
Clarissa G. replied:
Cregger plumbing-Greg. 248-543-8887 and check out their website there r coupons!