Anyone that could please help with my sons Laptop....HELP!!!! So my son turned on his Acer Laptop this morning and it said it was 'configuring windows 10 updates' then the screen went black with just the arrow cursor showing..... tried shutting down and restarting, Alt and F10 gives my 3 options, tried them all and nothing is happening, it just goes back to the back screen with cursor.... please can anyone HELP!! Or know a man/woman who can??