I used Greenville TV and Appliance and they had to come out 3 times (2-hr window each time)...if you use them, ask for someone who has worked there a while and knows what they are doing! I have a Maytag, I used them b/c their wait time was shorter than the people from the SEARS repair group, but the first people who came didn't know much about my 16 yr old washer...Get them to do diagnostics...check EVERYTHING bf leaving!!!