Kirsten J.
wrote:
If I could leave no stars, I would. This vet clinic is poorly operated. First and foremost, when I called to see if they could look at my cats paw, which had started bleeding, they told me over the phone that they could get him in, but they didn't tell me that the wait time would be ALL DAY.
When we arrived, there was a sign on the door that stated to text where we parked, and why we were there. Then please wait in the car.
Did that, then waited 15 minutes for a response text to fill out some online intake forms. Did that. Waited some more, and a lovely girl came out to "examine" my cat. However, my husband and I had bandaged the paw and taped it with medical tape in order for the blood to hopefully stop and not get everywhere while we waited. So, she simply marked him as "not critical", and said that they would be out to get him shortly.
Shortly turned into 3 and a half hours, during this time we were told that if we left for any reason that we would lose our place in the "que". To note, on the patient board inside there were only 3 to 4 patients to be seen, including my cat.
So now we are at almost 4 hours of waiting in the parking lot, the same young lady comes out and collects my cat. She says, that the Dr. would examine him and then give me a phone call with treatment options and costs. 3 hours later, I ask the front desk receptionist if there has been any updates, and this person defers knowledge due to not working in the back. I asked if I could run my husband back to the house to take care our other animals, and they told me that if we both left, that we would be dropped from the que. But they HAD MY CAT!
Finally, I received a phone call from the Doctor. She said that she could not examine him without sedation because peeling off the medical tape would hurt him too much. So, at this point, my husband and I have been waiting for 7 hours and 15 minutes, and they have NOT EVEN EXAMINED THE INJURY!. I was so upset by this that I demanded that they return my cat. The response was to try to charge me $160.00 EXAMINATION FEE before releasing my cat. They did NOT EXAMINE THE ISSUE. This place is HORRIBLE!!!! DRIVE TO SEATTLE, DRIVE TO PORTLAND, DRIVE YOUR INJURED OR SICK FUR BABY ANYWHERE ELSE!
this is a 24 hour one that me and press took weinus to. 3011 Pacific Avenue Southeast | Olympia, Washington 98501 Tel : (360) 455-5155 | Fax : (360) 456-3583 | E-mail : olympiapetemergency@gmail.com