Think it may be time to switch doctors surgery. I called last week 144 times just to get in the telephone queue for my baby who had a chest infection. 60 times this morning for myself and the receptionist had to ask me 4 times 'what is wrong with you' because she kept forgetting which is totally unprofessional, 'how can we help you' would have been preferred! Anyway, recommendations for a surgery that doesn't have certain catchment areas and also who can I make a complaint to?