PS. I've used VCA at Shattuck & 45 th too, for an emergency, but the best place VCA (& Dr. Reed) ended up referring me to (when Carma got a foxtail embedded in paw frown emoticon ) PETS Referral Center on Univ. near San Pablo. They were fantastic and so kind, Keep their info nearby if you ever need help evenings, weekends, holidays. http://petsreferralcenter.com